Say This, Not That

20 small wording swaps that turn tension into connection with your adult grad. The exact phrases to reach for, and the ones to drop.

• 20 word-for-word swaps you can use in your very next conversation
• What to say instead of the lines that make your grad shut down
• Calm, clear phrasing that lowers the pressure and keeps them talking
• Language built on connection first, so they actually hear you